IT support for businesses.
Simple & Secure.
Clear delivery, standardised operations and fast support. Fixed price per user, with no binding period. Scale up or down as needed.
What you get
For small and medium-sized businesses
Easy onboarding
Short needs analysis, clear scope, and an onboarding plan without unnecessary complexity.
Standardised delivery
Structured management of Microsoft 365, support flow, and a solid baseline security level.
Projects handled separately
Major changes and migrations are handled as separate projects with a fixed scope.
Our Packages
The price is based on the number of users. Enterprise is offered via quotation.
Licences are not included in the support packages.
Microsoft 365 licences and other software licences are provided as add-ons and billed separately according to the current price list or quotation.
Base
A stable foundation for end-user and Microsoft 365 support.
- Helpdesk via Teams, phone, email
- Support 08:30–16:30
- SLA Normal: 8h / High 4h
- Microsoft 365 administration
- User onboarding/offboarding
- Advisory & improvement suggestions
- Licences not included.
Essential
Broader support across more device types.
- Everything in Base
- Support for Windows and macOS workstations
- Support for mobiles and tablets
- Support for standard applications
- Advisory & improvement suggestions
- Licences not included.
Premium
Priority support and proactive operations.
- Everything in Essential
- Priority support (SLA 4h/2h/1h)
- Up to 2h emergency calls outside office hours
- Vendor coordination
- Proactive monthly review
- Basic documentation
- Licences not included.
Enterprise
Tailored solution for complex needs. For organisations with higher requirements for security, governance and scalability.
- Custom scope & SLA
- Custom Intune (device management & policies)
- Custom antivirus/endpoint security
- Custom patch management
- Custom Azure (tenant, resources)
- Licences not included.
Calculate monthly cost
Estimate your monthly cost based on number of users and selected service package.
Excluding VAT
Terms
- Prices excl. VAT. No binding period. Notice period: 1 month.
- Projects, major changes and new implementations are billed separately. Final scope is confirmed at kickoff.
- Pricing is based on the number of users. Service level and SLA are governed by the selected service package.
- Tickets must be registered in the ticketing system for correct prioritisation and SLA handling.
- Support is primarily provided remotely. On-site is available by separate agreement.
- The support service covers normal usage under the fair-use principle Fair use means normal and reasonable usage within the scope of the service. Larger efforts, projects, or unusually high load are handled separately. .
Add-ons: Mail & Office
Licences are not included in the support packages. Choose a licence package as an add-on – we tailor this during the review.
Email and collaboration – without desktop apps.
- Email hosting (50 GB)
- OneDrive 1 TB
- SharePoint & Teams
Mail + Office
Complete package with email and Office apps.
- Latest Microsoft Office
- Email hosting (50 GB)
- OneDrive 1 TB
- SharePoint & Teams
Office
Desktop apps – for productivity.
- Latest Microsoft Office
- OneDrive 1 TB
Need specific licences? Contact us and we’ll help you.
Projects & Implementations
Major changes and new implementations are handled as separate projects to ensure clear scope, quality and delivery.
| Service | Price |
|---|---|
| Microsoft 365 implementation/migration | Quotation |
| Microsoft Intune implementation (Autopilot) | Quotation |
| Implementation/Migration to Azure | Quotation |
| On-site helpdesk support | Quotation |
| Workshop/Training for staff | Quotation |
| Consulting hours (architecture, security, automation) | Quotation |
| Project management and change management | Quotation |
| Backup and recovery | Quotation |
Projects are not included in ongoing support packages. Final scope and price are determined before project start.
Projects are delivered using proven methods and adapted to your business needs.
Support & SLA
Opening hours, availability and response times per service package.
Standard Support
Support available Monday–Friday 08:30–16:30
(weekdays excluding public holidays)
Applies to Base, Essential and Premium.
Enterprise Support
Support hours and availability are tailored to the customer’s needs and defined in a separate agreement.
May include:
- Extended opening hours
- On-call outside office hours
- 24/7 support
- Dedicated contact channel
Support via phone and email can affect response time if the ticket is not registered in the ticketing system.
Support relates to user and client-related IT issues.
Projects, major changes and new implementations are handled separately.
SLA (Service Level Agreement)
The SLA refers to response time (initial acknowledgement), not resolution time.
The SLA refers to response time, not resolution time, and applies to incidents during defined support hours
(weekdays excluding public holidays 08:30–16:30). Enterprise SLA per separate agreement.
| Priority | Base | Essential | Premium | Enterprise |
|---|---|---|---|---|
| Normal | 8h | 8h | 4h | As agreed |
| High | 4h | 4h | 2h | As agreed |
| Urgent | 2h | 2h | 1h | As agreed |
Priority definitions
- Normal: Non business-critical issues or single user
- High: Impacts multiple users or important business functions
- Urgent: Business-critical disruption or outage
SLA is measured per ticket and applies to incidents during defined support hours.
How to get started
A simple and structured process that creates control, security and predictability.
Short needs analysis
Approx. 20 minutes. Review of current situation, number of users, licences and desired scope.
Onboarding
Establishing access, support channels, baseline security, policies and structure in Microsoft 365.
Ongoing Operations
Daily support, continuous improvements and a stable IT environment that works over time.
Book a short review
We’ll review your current setup and come back with a recommended package and a clear plan.
Contact
- MUTEGA AB
Visiting address:
Hantverksgatan 36, 434 42 Kungsbacka
Org. no.: 559142-6118
Support Portal, Remote Support and Quick Links
