IT support for businesses.
Simple & Secure.
Clear delivery, standardised operations and fast support. Fixed price per user, with no binding period. Scale up or down as needed.
What you get
For small and medium-sized businesses
Easy onboarding
Short needs analysis, clear scope, and an onboarding plan without unnecessary complexity.
Standardised delivery
Structured management of Microsoft 365, support flow, and a solid baseline security level.
Projects handled separately
Major changes and migrations are handled as separate projects with a fixed scope.
Our Packages
The price is based on the number of users. Enterprise is offered via quotation.
Licences are not included in the support packages.
Microsoft 365 licences and other software licences are provided as add-ons and billed separately according to the current price list or quotation.
AI packages: Automated IT operations
A new generation of AI-driven IT support. Launch offer with a limited number of seats.
AI Monitoring
Automated monitoring and operations for your devices, no human involvement required.
- Monitoring agent on all devices
- Automated patch management (Windows & macOS)
- AI chat for common questions, 24/7
- Self-service password reset (Microsoft 365)
- Automated monthly report
- SLA: AI responds instantly (no technician SLA)
- Minimum 10 users
- Human support not included, technician time 995 SEK/h
- Licences not included.
AI Support
AI as first line resolves common issues instantly and escalates when needed.
- Everything in AI Monitoring
- AI diagnostics and guided troubleshooting
- Alerts on Microsoft 365 service disruptions
- Ticketing system with full traceability
- SLA: AI responds instantly, technician without guaranteed response time
- 2 technician tickets/month included (24/year with annual agreement)
- Additional tickets: 495 SEK/ticket
- Minimum 10 users
- Licences not included.
Managed packages: AI + personal technician
Complete IT support with human helpdesk and AI underneath.
Base
User and Microsoft 365 support for staff on Windows and macOS.
- Everything in AI Support
- Helpdesk via Teams, phone, email
- Support 08:30–16:30
- SLA: Normal 8h / High 4h / Urgent 2h
- Microsoft 365 user administration (accounts, passwords, licences, groups)
- User onboarding/offboarding
- Advisory & improvement suggestions
- Minimum 10 users
- Licences not included.
Essential
Broader support across more device types.
- Everything in Base
- SLA: Normal 6h / High 3h / Urgent 2h
- Support for Windows and macOS workstations (operating system, drivers, local issues)
- Support for mobiles and tablets
- Support for standard applications
- Advisory & improvement suggestions
- Minimum 10 users
- Licences not included.
Premium
Priority support and proactive operations.
- Everything in Essential
- Priority support: SLA Normal 4h / High 2h / Urgent 1h
- Up to 2h emergency calls per month outside office hours
- Vendor coordination
- Proactive monthly review
- Basic documentation
- Minimum 10 users
- Licences not included.
Enterprise
Tailored solution for complex needs. For organisations with higher requirements for security, governance and scalability.
- Custom scope & SLA
- Custom Intune (device management & policies)
- Custom antivirus/endpoint security
- Custom patch policies & maintenance windows
- Custom Azure (tenant, resources)
- Licences not included.
Calculate monthly cost
Estimate your monthly cost based on number of users and selected service package. Minimum users: 10.
Excluding VAT
Terms
- Prices excl. VAT. No binding period. Notice period: 1 month. Annual agreements are available as an option.
- Technician time outside the package: 995 SEK/h. Additional technician ticket in AI Support: 495 SEK/ticket.
- Projects, major changes and new implementations are billed separately. Final scope is confirmed at kickoff.
- Pricing is based on the number of users. Service level and SLA are governed by the selected service package.
- Tickets must be registered in the ticketing system for correct prioritisation and SLA handling.
- Support is primarily provided remotely. On-site is available by separate agreement.
- The support service covers normal usage under the fair-use principle Fair use means normal and reasonable usage within the scope of the service. Normal usage corresponds to an average of up to 2 tickets per user per month. If volume stays consistently higher, we discuss a suitable package level together. Larger efforts, projects, or unusually high load are handled separately. .
Add-ons: Mail & Office
Licences are not included in the support packages. Choose a licence package as an add-on – we tailor this during the review.
Email and collaboration – without desktop apps.
- Email hosting (50 GB)
- OneDrive 1 TB
- SharePoint & Teams
Mail + Office
Complete package with email and Office apps.
- Latest Microsoft Office
- Email hosting (50 GB)
- OneDrive 1 TB
- SharePoint & Teams
Office
Desktop apps – for productivity.
- Latest Microsoft Office
- OneDrive 1 TB
Need specific licences? Contact us and we’ll help you.
Projects & Implementations
Major changes and new implementations are handled as separate projects to ensure clear scope, quality and delivery.
| Service | Price |
|---|---|
| Microsoft 365 implementation/migration | Quotation |
| Microsoft Intune implementation (Autopilot) | Quotation |
| Implementation/Migration to Azure | Quotation |
| On-site helpdesk support | Quotation |
| Workshop/Training for staff | Quotation |
| Consulting hours (architecture, security, automation) | Quotation |
| Project management and change management | Quotation |
| Backup and recovery | Quotation |
Projects are not included in ongoing support packages. Final scope and price are determined before project start.
Projects are delivered using proven methods and adapted to your business needs.
Support & SLA
Opening hours, availability and response times per service package.
Standard Support
Support available Monday–Friday 08:30–16:30
(weekdays excluding public holidays)
Applies to Base, Essential and Premium.
AI packages
The AI agent responds instantly, 24/7.
Technician tickets are handled within support hours, without a guaranteed response time.
Enterprise Support
Support hours and availability are tailored to the customer’s needs and defined in a separate agreement.
May include:
- Extended opening hours
- On-call outside office hours
- 24/7 support
- Dedicated contact channel
Support via phone and email can affect response time if the ticket is not registered in the ticketing system.
Support relates to user and client-related IT issues.
Projects, major changes and new implementations are handled separately.
SLA (Service Level Agreement)
The SLA refers to response time (initial acknowledgement), not resolution time.
The SLA applies to incidents registered in the ticketing system during defined support hours
(weekdays excluding public holidays 08:30–16:30). Enterprise SLA per separate agreement. AI packages are not covered by a response-time SLA.
| Priority | Base | Essential | Premium | Enterprise |
|---|---|---|---|---|
| Normal | 8h | 6h | 4h | As agreed |
| High | 4h | 3h | 2h | As agreed |
| Urgent | 2h | 2h | 1h | As agreed |
Priority definitions
- Normal: Non business-critical issues or single user
- High: Impacts multiple users or important business functions
- Urgent: Business-critical disruption or outage
SLA is measured per ticket and applies to incidents during defined support hours.
How to get started
A simple and structured process that creates control, security and predictability.
Short needs analysis
Approx. 20 minutes. Review of current situation, number of users, licences and desired scope.
Onboarding
Establishing access, support channels, baseline security, policies and structure in Microsoft 365.
Ongoing Operations
Daily support, continuous improvements and a stable IT environment that works over time.
Consulting Services
Beyond the support packages, we take on consulting assignments, from single engagements to longer commitments.
Over 25 years of Microsoft infrastructure experience and assignments at more than 40 organisations across the Nordics.
Contact us and we will tell you whether we can help.
On-site IT resource
A technician or architect at your office, one day a week or for a set period. Second and third line support, on site in the Gothenburg area and remotely across the Nordics.
Microsoft 365 & Exchange
Migrations to Exchange Online, tenant-to-tenant, hybrid environments and Teams. Planning, execution and follow-up.
Azure & cloud architecture
Landing zones, governance, cost optimisation and infrastructure as code. Moving servers and workloads to Azure.
Intune & modern workplace
Device management (MDM/MAM), Autopilot, security and compliance policies, and automated device onboarding.
Identity & Active Directory
AD consolidation, domain migrations, Entra ID and federation, plus PKI and certificate management.
Client management & automation
ConfigMgr/SCCM, packaging and large-scale rollouts, and PowerShell automation of operations and migrations.
Troubleshooting & root cause analysis
Urgent interventions and deeper analysis in Exchange, Entra ID/ADFS, Hyper-V and Teams telephony when something does not work as it should.
Project management & advisory
IT architect or project manager for larger changes, change management, workshops and staff training.
Backup, archiving & continuity
Strategy and implementation of backup, archiving, and decommissioning of legacy environments and domains.
Consulting is quoted per hour, per day or at a fixed price depending on scope. Full assignment portfolio available on request.
Book a short review
We’ll review your current setup and come back with a recommended package and a clear plan.
Contact
- MUTEGA AB
Visiting address:
Hantverksgatan 36, 434 42 Kungsbacka
Org. no.: 559142-6118
Support Portal, Remote Support and Quick Links
